So yesterday I ordered the V20. Overnight, my tracking code finally appeared. I paid an additional fee to have the phone shipped by next day arriving by 10:30 am. So I should have been receiving it today. The tracking shows that it was shipped ground and I won’t be receiving it until sometime Monday.
Not dwelling on the instant gratification let down that is this order. But I am seriously concerned with this less than transparent transition with Verizon. I paid for an upgraded service and was given a lessor value service with no adjustments made to my order. I believe any company following this kind of practice has broken the law and that would hold up in any criminal court throughout the USA.
So my question is what to do about it. I’m not asking about how to get my phone as I’ll call their “Customer Service” (if ever there was an oxymoron …) and “discuss” what happened. Letting them know that UPS has same day delivery options when done early enough and ways to recall shipments. Or deal with getting one locally (assuming I can find one) and forcing them to handle the returns appropriately.
I’m looking for what can I do to Verizon. First and clearly it seems like I have a Better Business Bureau complaint. But like I said above I think they have an unlawful business practice clearly in place. Anyone have suggestions on what my options are at seriously pursuing from this angle? I’d love to better understand them and possible outcomes. Would also love to hear from others that may have experienced this.
EDIT
Looks like they split my order into two separate packages. The accessory I ordered isn't arriving until Monday. But the phone did ship with delivery for today. I assume the products are at two different locations and only applied overnight shipping to the phone.
Not dwelling on the instant gratification let down that is this order. But I am seriously concerned with this less than transparent transition with Verizon. I paid for an upgraded service and was given a lessor value service with no adjustments made to my order. I believe any company following this kind of practice has broken the law and that would hold up in any criminal court throughout the USA.
So my question is what to do about it. I’m not asking about how to get my phone as I’ll call their “Customer Service” (if ever there was an oxymoron …) and “discuss” what happened. Letting them know that UPS has same day delivery options when done early enough and ways to recall shipments. Or deal with getting one locally (assuming I can find one) and forcing them to handle the returns appropriately.
I’m looking for what can I do to Verizon. First and clearly it seems like I have a Better Business Bureau complaint. But like I said above I think they have an unlawful business practice clearly in place. Anyone have suggestions on what my options are at seriously pursuing from this angle? I’d love to better understand them and possible outcomes. Would also love to hear from others that may have experienced this.
EDIT
Looks like they split my order into two separate packages. The accessory I ordered isn't arriving until Monday. But the phone did ship with delivery for today. I assume the products are at two different locations and only applied overnight shipping to the phone.
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