Verizon Galaxy S4 wont load Facebook or Instagram Pics

cfidler1

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Aug 26, 2013
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For about the last 3 weeks my Galaxy S4 won't load any of my pics on the Facebook and Instagram apps. This problem only happens when my phone is not on Wi-Fi. My wife has the same model phone and is experiencing the same issue. Is there something in the settings that is causing this?

I have tried clearing the cashe in both apps, and uninstall/reinstall. Same issue still exists.

Can anyone help?

Thanks
 
Aug 26, 2013
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I am experiencing the same thing on mine! It all started about 2 weeks ago.. I have zero issues over wifi but over a cellular network it's either not loading images at all or it's only loading 1 or 2 in an album! Sooo frustrating.. Facebook and Instagram are now one company and I wondered if it was a server issue on their side maybe.. But it's only affected over cellular! Any help would be greatly appreciated!
 

bigrb

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Nov 1, 2010
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I literally just logged in to post nearly the same thing...Same issue started with me 2 days ago, no pics from facebook, but can surf the web no problem....also can NOT connect to the MY VERIZON mobile app/widget to track data usage....did a factory reset today, and no improvement...wife is having the same issue with the my verizon app, too..
 

Chip Jones1

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May 17, 2014
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My GF just got an S4 about two weeks ago and and this same problem just came up today. In our efforts to troubleshoot this issue.. What happened was she went to Google and logged in from there and the and the pics loaded like normal. I know, wow huh. But going through the icon it the pic problem occurs. Is this a Galaxy S4 specific problem? We may try and uninstall the FB app and re install it....