Verizon Note 3 Loose/Wiggly Home Button

[dpham00]

I had a wonderful tempered glass screen protector installed yesterday on my Verizon N 3 at an AT & T store......and a side benefit is that the protector overlays the home button.....kinda buries it.....it was irritating at first feeling the button a bit below the surface of the glass......but now the little wiggle of the button and the little if any visualization of the button's positional integrity is hidden !!!! It was not bothering me anyway........

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I had a wonderful tempered glass screen protector installed yesterday on my Verizon N 3 at an AT & T store......and a side benefit is that the protector overlays the home button.....kinda buries it.....it was irritating at first feeling the button a bit below the surface of the glass......but now the little wiggle of the button and the little if any visualization of the button's positional integrity is hidden !!!! It was not bothering me anyway........

Do they install it free? How much was it? My Verizon store didn't have any screen protectors for the note 3, and only 3 cases

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk 4

 

[climb]

Product called "Bodyguardz" - looks fantastic - feels even better than it looks - zero impact on sensitivity and responsiveness of the screen - kinda expensive but worth it imho.......I wish now I had had tempered glass protection on my previous phones.......used to swear by ZAGG but can say there is no comparison - wow !!

 

[climb]

Expensive at $45 + tax......but well well worth it - it is wonderful - ZAGG used to be standard but compared to this tempered glass the ZAGG is no longer a contender - installation charge and cause it is glass they can install and reinstall over as many times as needed until it is perfect

 

[anon(5630457)]

Do they install it free? How much was it? My Verizon store didn't have any screen protectors for the note 3, and only 3 cases

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk 4

When I went to the AT&T store last week to get the glass protector, the associate put it on my phone for free (even when my phone was from T-Mobile!). They were nice and professional (of course, it's because I dropped $45 on a screen protector).

 

[ct1211]

Give it time, its build quality. mine was solid from 10/4 until yesterday (1 week)

 

[dontlookatme]

I noticed it in the morning. I thought my home button was slanted. Then I started to mess with it. And it wiggles a bit.

Sent from my SM-N900V using Tapatalk 2

 

[dkhmwilliams]

mine wiggles too. I'm not going to worry about it unless it gets really bad. It is the only flaw I see in this phone physically.

Sent from the baddest device on the planet, my Galaxy Note 3.

 

[seandes]

Mine is snug as a bug

 

[dontlookatme]

Mine is snug as a bug

keep messing with it, until it begins to loosen up a bit. then you can be ONE OF US. ONE OF US. ONE OF US......

 

[cg101]

Just wanted to say that after a little less than a month, I too have wiggly home button.

I am debating whether or not I should get it exchanged...will attempt to find consensus before I make a call.

 

[cg101]

Well, the debate is over. I called Verizon, explained the situation, and was transferred to Samsung itself. If this had happened within the first 14 days, I'd have had a new phone, but instead I have to ship it out for repair. So for a good week, I won't have a (personal) phone.

I'm ok, but I would hate to be someone who wasn't ok...I have to suspend my service for the time the phone is out (I'm in the process of selling my S3 and I think it'll be sold soon.) The Verizon guy was like it's either that or we send you out a replacement (read: refurbished phone.)

I'm starting to lose the warm and fuzzy feeling I had about this phone. Everything else is good, but if this is how new phones are going to be from Samsung, then it probably was prudent to actually wait...how can QC be absent from the process of manufacturing Note 3s? This Home screen issue will only get worst before it gets better.

 

[dkhmwilliams]

Mine was a little loose when I first got it, but it hasn't gotten any worse in the last month. I hardly notice it anymore.

Scribbled on my Note 3, baddest smartphone on the planet.

 

[dpham00]

Well, the debate is over. I called Verizon, explained the situation, and was transferred to Samsung itself. If this had happened within the first 14 days, I'd have had a new phone, but instead I have to ship it out for repair. So for a good week, I won't have a (personal) phone.

I'm ok, but I would hate to be someone who wasn't ok...I have to suspend my service for the time the phone is out (I'm in the process of selling my S3 and I think it'll be sold soon.) The Verizon guy was like it's either that or we send you out a replacement (read: refurbished phone.)

I'm starting to lose the warm and fuzzy feeling I had about this phone. Everything else is good, but if this is how new phones are going to be from Samsung, then it probably was prudent to actually wait...how can QC be absent from the process of manufacturing Note 3s? This Home screen issue will only get worst before it gets better.

I mentioned it before in other threads. if you want a new replacement for as long as possible, buy from Costco wireless, they have a 90 day return and exchange policy but Note that your contract is locked after 14 days. If you buy from Verizon, then you have a 14 day return and exchange window. After that, you would be stuck with refurbished. My Samsung phones (s3,n2,n3) have all been solid. Never needed a warranty replacement, but my HTC devices have needed multiple warranty replacements. Luck of the draw I guess.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[anon(558804)]

My two-year contract is up soon, so I've been checking reviews and reading forums to get the lay of the smartphone landscape. The impression I have is that quality control is all but absent. Phones are shipped with defects (garbled voice, bad battery, overheating, wobbly home button) that would have been caught if there had been any testing. Replacement phones have the same defects, or different ones. Fit and finish is poor. Design is questionable. (A physical Home button you have to push firmly? Really?) This is not just the Note 3, and not just Samsung, but all the manufacturers. The Note 3 is selling for the same price I paid for my RAZR two years ago, yet it has a larger screen. Something has to be sacrificed to keep the price down, and QC seems to be it. It's disappointing. I'm now leaning toward keeping my old phone until I find a really compelling upgrade showing high quality manufacture.

 

[Walchaar6]

Mine is wiggly too but when I put the screen protector on it it holds it good and it doesn't move any more

Posted via Android Central App

 

[Preach2k]

Mine is still solid from day one.

 

[dkhmwilliams]

Mine is wiggly too but when I put the screen protector on it it holds it good and it doesn't move any more

Posted via Android Central App

what screen protector?

Scribbled on my Note 3, baddest smartphone on the planet.

 

[cg101]

I mentioned it before in other threads. if you want a new replacement for as long as possible, buy from Costco wireless, they have a 90 day return and exchange policy but Note that your contract is locked after 14 days. If you buy from Verizon, then you have a 14 day return and exchange window. After that, you would be stuck with refurbished. My Samsung phones (s3,n2,n3) have all been solid. Never needed a warranty replacement, but my HTC devices have needed multiple warranty replacements. Luck of the draw I guess.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

My phone isn't even going to be replaced, but rather repaired.

I was going to buy my phone from Costco, but one I don't have a membership (though apparently I didn't need one) and two, wasn't sure if the Note 3 was going to be available. If I had gotten Best Buy's Geek Protection, I could have gotten a new phone on the spot, and I am almost starting to regret that decision.

The sad thing is I have a G3 for sale and I'm gonna have to now put my SIM in there temporarily. If the phone gets sold, then I'll have to call Verizon and suspend my account (I did that once when I lost my phone) until my Note 3 returns to me...hopefully stronger than ever.

I bought my Note 2 in August...I did not experience this kind of issue, because whatever BS the Note 2 had at launch was gone by the time I got it. Had it for a good couple of months...Note 3 wasn't even a month, and this is somewhat upsetting...I'm rethinking the whole physical home button deal as well as getting all swooped up in the excitement of having hot phone.

The sad thing is...I knew better...lmao. Thanks Samsung...

 

[Lovin_Soul_Glo]

I am with Telus in Canada and the button has a slight wiggle. .. With that said I am not going to do anything. The feel of the button as far as clicking it is a lot more comfortable on this phone than my note 2. The note 2 had a solid button but it was hard to tell if you actually clicked the home button or not. If it gets any worse I will just send into Samsung to repair I dealt with them once before and they were extremely accommodating.

 

[Almeuit]

It is a slight wiggle... Exchange all you want.. It will keep happening .

This is why other phones don't have physical buttons... It's bound to happen. You press it more than you think.

Sent from my T-Mobile Note 3 using AC Forums.