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Verizon Ringtone Not In Download Samsung S4 Mini


AC Question

I downloaded a ringtone from My Verizon. My phone is new and has nothing downloaded onto it to use up storage. The message after I purchased the ringtone and tried to download said to install an SD card or check my storage and try again. Now, Verizon says that the ringtone is in my Music In Box and to download it. I can't find the music in box and my downloads folder says no I have no downloads. I can't re-purchase the ringtone because the error message says I purchased it and I need to download it. Thanks.