Verizon S21 Ultra 5G visual voicemail issues

[jpuck91]

I picked up an S21 Ultra 5G 512gb a couple months ago off of Swappa. It's the Verizon-locked version, was originally purchased at Best Buy (seller sent the receipt). Most things about the phone are great, but I haven't been able to get Verizon's visual voicemail on this phone. The voicemail app on the phone is a green logo 'Voicemail' not the typical Verizon red, and the only thing it does is dial your voicemail. Insane that a locked $1500 phone didn't come with that pre-loaded.

So far I've tried multiple SIMs (Verizon 4G from my unlocked note 9, which had working VVM, and a new Verizon 5G), multiple device resets, and nothing has worked.

Tried Verizon's tech support from local store up to tier 2/upper level and none of them can figure it out. In fact they claim that some of the Samsung phones sold at Best Buy are 'not manufactured in the same country and we don't support them'... so they have been unsurprisingly useless.

Currently I'm using Voxist which has been ok-ish, but I'd like to get back to something that doesn't require re-routing calls to a 2nd number to function on the voicemail. And at times it doesn't correctly log the caller ID which makes it harder to sort through a list of

Has anybody else w/ a Verizon-locked S21 Ultra had this issue and solved it?

Does anyone know of a Verizon VVM apk file that's available for download/install perhaps? I've tried to install the Samsung ones and those aren't compatible with the Verizon-locked version.

 

[mustang7757]

Ive seen the red Verizon voicemail in play store , have you tried there ?

 

[bxrider117]

When you reboot the phone do you see the Verizon log on screen or just a Samsung screen?

If no Verizon screen on boot up then owner may have flashed the latest unlocked stock operating system.

 

[jpuck91]

@bxrider17 Verizon logos everywhere lol. And you can't remove any of the Verizon bloatcrap either.

 

[jpuck91]

@mustang7757 That was the first place I looked. Doesn't show up for me at all, on laptop or phone.

 

[mustang7757]

@mustang7757 That was the first place I looked. Doesn't show up for me at all, on laptop or phone.

What version u used past ?

 

[Zorrak]

Is it possible the phone was Verizon but got unlocked at some point so now Verizon VVM isn't available?
When I bought a unlocked s20+ off swappa that was a crappy surprise that I couldn't use Verizon VVM on it. It only had the Green icon your talking about and I never found a way around it. I posted here about the problem and someone mentioned alternative VVM apps by Google and also YouMail. I started using YouMail and was pretty good once you set it up. Luckily Samsung gave a great promotion trading S20s in for the S21 so I did that and now that I'm back on Verizon VVM honestly it sucks . I think YouMail was better

 

[mustang7757]

Is it possible the phone was Verizon but got unlocked at some point so now Verizon VVM isn't available?
When I bought a unlocked s20+ off swappa that was a crappy surprise that I couldn't use Verizon VVM on it. It only had the Green icon your talking about and I never found a way around it. I posted here about the problem and someone mentioned alternative VVM apps by Google and also YouMail. I started using YouMail and was pretty good once you set it up. Luckily Samsung gave a great promotion trading S20s in for the S21 so I did that and now that I'm back on Verizon VVM honestly it sucks . I think YouMail was better

Yeah its green visual voice mail on unlocked Note20U and usually that is the one on unlocked , with my Att sim it works and my Tmobile sim it disappear and cant use it tried to download the apk lol

 

[Zorrak]

On the Unlocked S20 I had a Voicemail app and it was Green but it was not VVM. It was a basic one that calls your VM like flip phone days. Is there a reason Samsung doesn't put one in the Dialer like on Pixels?

 

[mustang7757]

On the Unlocked S20 I had a Voicemail app and it was Green but it was not VVM. It was a basic one that calls your VM like flip phone days. Is there a reason Samsung doesn't put one in the Dialer like on Pixels?

I wish they did like the pixels

 

[jpuck91]

Is it possible the phone was Verizon but got unlocked at some point so now Verizon VVM isn't available?
When I bought a unlocked s20+ off swappa that was a crappy surprise that I couldn't use Verizon VVM on it. It only had the Green icon your talking about and I never found a way around it. I posted here about the problem and someone mentioned alternative VVM apps by Google and also YouMail. I started using YouMail and was pretty good once you set it up. Luckily Samsung gave a great promotion trading S20s in for the S21 so I did that and now that I'm back on Verizon VVM honestly it sucks . I think YouMail was better

Might be, but wasn't unlocked when I got it.

The third party stuff works for some things but I'm mainly wanting it so I don't have to call into voicemail like 15 years ago. Been using Voxist which had been OK but the native Verizon VVM I had on my Note9 was better since it linked up better with my contacts and other info on the phone.

 

[jpuck91]

On the Unlocked S20 I had a Voicemail app and it was Green but it was not VVM. It was a basic one that calls your VM like flip phone days. Is there a reason Samsung doesn't put one in the Dialer like on Pixels?

Yeah that sounds like the one on the phone right now. Super irritating lol.

 

[J Dubbs]

Yeah that sounds like the one on the phone right now. Super irritating lol.

That sounds extremely irritating.... nothing should be basic on a $1500 flagship phone