Verizon snooping?

carracerz14

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Feb 18, 2012
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Just got off the phone with tech support due to the bottom of my screen having lines flickering across it. He told me to do a factory reset and i told him that I already did, even though I didn't because its a hardware issue and i know a reset isn't going to fix something like that. He came back and told me that it doesn't show a reset being done. How the hell does he know? makes me wonder what else they can see on our phones....

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blackjaguar25

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I could be wrong, but I remember hearing that every time you flash a new rom or do a factory reset, it counts as a new activation, so they could just be looking at the last time your phones esn was activated.
 

carracerz14

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Its possible. Kinda creeped me out when he said it. He was a real ass to me too. I've never had customer support from Verizon be so rude to me before

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carracerz14

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Next time don't lie to them and maybe they'll be nicer.

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Maybe if these idiots knew what they were talking about. I'm not going to waste my time doing something I know won't work. Their first suggestion is factory reset for everything. That's not gonna fix a hardware issue duh!

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Mercury81

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Its possible. Kinda creeped me out when he said it. He was a real ass to me too. I've never had customer support from Verizon be so rude to me before

Sent from my RAZR MAXXIMUS!!! ;)

Get use to it, they treat everyone that way! Well they use to,I got smart and left.:):beer:;):p:D:thumbup:

from Evo4GLTE on Android Central
 
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Premium1

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were you using the maxx while on the phone? If you were that is the only way i could have thought was because you would have had to call back but if not then idk because I went through tech support before and they always try to get me to do a factory reset and most of the time I wouldn't because I know it wouldnt help.
 

carracerz14

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Yeah I was on my phone when I called them. I could hear him making clicks with his mouse for a min or two then he said it doesn't show that you did a factory reset

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carracerz14

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I always have... just because the issues I have had don't keep me from making calls and usually don't require troubleshooting because I always trouble shoot before I call

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tperry

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good question, i know they can see when a phone is turned off, and when it is not... now my curiosity is going ape sh*t

From my understanding from one of the upper tier tech support guys I spoke with when my wife's screen took a dump on her MAXX, they have the ability to remote troubleshoot the RAZR from remote. He was able to tell - even though I could not see but had a good guess - that the screen was at the activation screen. I had not told him that I had done a hard reset on it. :cool:

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Optid

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From my understanding from one of the upper tier tech support guys I spoke with when my wife's screen took a dump on her MAXX, they have the ability to remote troubleshoot the RAZR from remote. He was able to tell - even though I could not see but had a good guess - that the screen was at the activation screen. I had not told him that I had done a hard reset on it. :cool:

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I was prompted by the system if I was okay with remote support before I was even connected to a technical representative.

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JHBThree

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Maybe if these idiots knew what they were talking about. I'm not going to waste my time doing something I know won't work. Their first suggestion is factory reset for everything. That's not gonna fix a hardware issue duh!

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They are required to run down a list of 'solutions' before they can swap out a device. That's what happened with you.

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jmarrale

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With any LTE Verizon phone after a master reset it has to activate hence they know if it was done

Sent from my DROID RAZR using Android Central Forums
 

carracerz14

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I never gave them the okay to remote trouble shoot my device. If he did with out my permission then its a violation of my privacy

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JHBThree

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I never gave them the okay to remote trouble shoot my device. If he did with out my permission then its a violation of my privacy

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He didn't. All he saw was that your device wasn't activated recently.

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carracerz14

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Eh. Regardless. I ended up doing the factory reset after I got off the phone with them. And yup problem still there. I just know I'm in the clear. He said that all devices are inspected and if a factory reset fixes the problem I will be billed. Well nothing to sorry about now

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