VM, You Son of a....!!!

[mmarz]

After all the praise I've given to VM for providing such a wonderful phone and providing such a generous phone plan.....They April fools me!?!?

My plan restarts on the 1st of the month. I have my account filled with enough cash using top-up cards to last me months. I paid for my April 1st bill on the 3rd of March!!!! And what happens at the stroke of midnight? My data plan stops and my browser is redirected to VM. To make matters worse, their account management website was down. I had to wait two hours for their website to go back up. Once I logged into my account, I pressed reset my account. Even though it showed "$25 monthly plan" on the reset page and implied that I was going to be charged, it didn't recharge me. It just "reset" my plan....for the same start date as before...and bingo, my data plan works again.

Had I not noticed this, I may have gone the whole day tomorrow without voip. Searching online, this doesn't look like a new problem. The easiest way around it seems to be to wait until after midnight, after your data plan has been frozen, and then pay. Otherwise you can pay early, but you have to reset your plan manually on the reset day anyways. I guess VM doesn't like it when you pay early. Must be a tax thing

 

[Lenoh]

Loved The title, keep it workin!

 

[overthinkingme]

I had the opposite experience. With the money in my account, I never had a gap in service.

I have heard though of people for whom instead of their plan renewing, their account started charging by the minute and text. Thor balance was eaten up while they were confident they were continuing their beyond everything plan. Maybe it's a random procedure every month?

Sent from my VM670 using Tapatalk

 

[radiotecha1234]

I experianced this also, thanks for the tip. I had to call to get it reset. I did not know there was a way to do it on the website.

 

[blacksecond]

Same thing happened to me, and I thought I had setup a recurring payment plan. The customer service rep told me I have to click on "restart my plan month" every month. At least it wasn't another "data outage".

 

[SGH360]

This happened to me too my pay plan is on the 19 of each month. On the 19 i tried to use browser on my phone it sent me to the VM site. 10 minutes later i added the 25 top off card i bought from target thru my phone. waited 10 minutes to see if they deducted from my account, they did not. I called to see the bill it says i owed 26.50? WTF?

Well i did like the first post says restart my plan 2 mins later my money got deducted and got new mins, and i could use my browser again. yay!

I guess i'll restart my plan every month on the 19th

 

[drezliok]

I added the funds to cover both our phones about a week in advance.

They charged me and the wife 15 cents the night it was supposed to take effect. I called a rep and they restarted it for me. we waited for my wife's to see if they would correct it. I had to call for her line too.

I thought maybe if we turned the phones off for the night it might do something different but I don't know. I hope it works right this time.