I will try not to complain about my issue anymore in this forum other than this post because people happy with their phones are apparently getting kinda sick of me. What I would really appreciate is feedback to help me understand how rare or common my observations are with now 4 Verizon Moto X's. Two I bought, and two were Verizon corp. store demo units.
Problem statement: On other end of call I come across very quiet, not like my voice, and somewhat broken up. I hear other person fine and clear (although high frequencies seem filtered out).
Conditions: Calls ranged from moderate background noise to very quiet environment on both ends. Varying signal strengths also.
Frequency: 100% all calls, all time in a call, under all conditions.
Procedure: Call voicemail (several different ones), leave message, play back from a clear land line. Or, call a human.
Other data: Speakerphone is generally louder to other end but has same problems as non-speakerphone mode. I compared how I sound on this phone to others: Verizon iPhone 5s, S4, G2, Droid Ultra; T-Mobile S4, One; and AT&T S4, G2, X. I tried 4 AT&T demo Moto X's (one in each store) and they all sound loud & clear with no hint of this problem (they also have a smoother vibrator incidentally).
I am not certain that this is the most prevalent issue that Motorola is aware of and fixing with the update. I am under the impression that it is an occasional annoyance to people when there is background noise on either end, that your voice gets choppy every few words. I have not heard too much otherwise except for a handful of posters who may have my problem where their voice is quieter than it should be, including when using one or more voice recorder apps. I did not try that test though because I didn't take the time to download one.
I am trying to decide if I should keep buying Verizon Moto X's until I find one that works or they refuse to sell me any more, or first wait for the update and then try buying. Based on so many people saying they have no problem whatsoever with call quality leads me to believe there are a number of defective units that the update won't fix. Perhaps they were part of a bad batch that got shipped to this region of the country I'm in, thus I am more likely to get a bad one. My first shipped from PA from a phone order, and the others from Verizon I tried are in the DC area.
The other possibility is I am too soft spoken for this phone and it's mic sensitivity is too low compared to other phones for my voice to come through well. Maybe it works better for people with louder voices. Just trying to consider all possibilities.
Here is a link to a review that said "The only complaint our callers had was that the sound from our end sounded too quiet." I do not know if I took it out of context and he meant while there was a lot of background noise though.
http://pocketnow.com/2013/08/06/moto-x-review-android-for-average-joe
Problem statement: On other end of call I come across very quiet, not like my voice, and somewhat broken up. I hear other person fine and clear (although high frequencies seem filtered out).
Conditions: Calls ranged from moderate background noise to very quiet environment on both ends. Varying signal strengths also.
Frequency: 100% all calls, all time in a call, under all conditions.
Procedure: Call voicemail (several different ones), leave message, play back from a clear land line. Or, call a human.
Other data: Speakerphone is generally louder to other end but has same problems as non-speakerphone mode. I compared how I sound on this phone to others: Verizon iPhone 5s, S4, G2, Droid Ultra; T-Mobile S4, One; and AT&T S4, G2, X. I tried 4 AT&T demo Moto X's (one in each store) and they all sound loud & clear with no hint of this problem (they also have a smoother vibrator incidentally).
I am not certain that this is the most prevalent issue that Motorola is aware of and fixing with the update. I am under the impression that it is an occasional annoyance to people when there is background noise on either end, that your voice gets choppy every few words. I have not heard too much otherwise except for a handful of posters who may have my problem where their voice is quieter than it should be, including when using one or more voice recorder apps. I did not try that test though because I didn't take the time to download one.
I am trying to decide if I should keep buying Verizon Moto X's until I find one that works or they refuse to sell me any more, or first wait for the update and then try buying. Based on so many people saying they have no problem whatsoever with call quality leads me to believe there are a number of defective units that the update won't fix. Perhaps they were part of a bad batch that got shipped to this region of the country I'm in, thus I am more likely to get a bad one. My first shipped from PA from a phone order, and the others from Verizon I tried are in the DC area.
The other possibility is I am too soft spoken for this phone and it's mic sensitivity is too low compared to other phones for my voice to come through well. Maybe it works better for people with louder voices. Just trying to consider all possibilities.
Here is a link to a review that said "The only complaint our callers had was that the sound from our end sounded too quiet." I do not know if I took it out of context and he meant while there was a lot of background noise though.
http://pocketnow.com/2013/08/06/moto-x-review-android-for-average-joe
if you are still interested in this phone check back later when Verizon update is out and you see +ve reports from people that issue is fixed..which im sure it will ..
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