Voicemail-to-text

[iPhoneTHS]

Has anyone else had issues activating this feature? I've spoken to customer care, tech support via the phone and stopped by the local tech support. However, no one has an answer.

Signed

Perplexed!

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[rivencap]

Are you with sprint? If you are, after the phone calls, I finally got s decent knowledgeable person (Aaron). Found out there will be a fix soon. In another thread, someone found out that sprint is pushing an update. Hopefully it's in that.

Palm Treo line > Blackberry line > Samsung Galaxy S line > NOW - the Samsung Galaxy Note 3

 

[iPhoneTHS]

Yes, my provider is Sprint. I too thought the software push would resolve the issue. However, it missed the mark. Your update is far better than any shred of info Sprint was providing. I'll continue to try and stand by. Thanks for the info!

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[rivencap]

You're right still no fix. I plan to call sprint this coming week, once again. I don't want to pay for a service I'm not getting. Wish me luck!

Palm Treo line > Blackberry line > Samsung Galaxy S line > NOW - the Samsung Galaxy Note 3

 

[iPhoneTHS]

UPDATE....Persistence had paid off once again. The feature works. Unfortunately it was not with the help of a Sprint tech.

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[rivencap]

How'd you do it? Can't get anyone at Sprint over the phone to help. Been trying in the Sprint community online.

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[iPhoneTHS]

I gave it one last try before taking the device back to Sprint. Luckily it worked. This isn't the only connection issue I've had with this device. I sure hope they work out the bugs.

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[rivencap]

But what steps did you take to fix it?

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[iPhoneTHS]

I went into the app, settings, and I attempted to activate the premium feature.

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[rivencap]

Yea mine is stuck in "activating premium service". It's grayed out and unable to adjust. Glad you were able to fix yours.

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[iPhoneTHS]

That's exactly what was driving me bonkers! And the kicker is, NO ONE at Sprint had a clue!!??

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[rivencap]

So if yours was stuck like mine, how'd you get the section unstuck?

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[iPhoneTHS]

The only solution that worked for me was doing a battery pull. And that didn't always work as intended. It was a lot of hit, wanting to throw the damn thing, miss, battery pull, etc..

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[rivencap]

Lol. Well, I'm happy for you.

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[iPhoneTHS]

But that's a crap (excuse my language) way of having to get their app to work.

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[rivencap]

Very true. And speaking to numerous cs agents where only one out of twelve help you.

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