Volume and Location Turning Down/ Off

[this_is_nascar]

On my wife's G6 on Verizon, we find the volumes being turned down out of the clear blue sky.

In addition, we've noticed Location being turned to Off for some unknown reason.

Any suggestions?

 

[B. Diddy]

Does the volume issue only happen when headphones are plugged in? Do you see that the volume sliders are actually turned down, or are they still in the same position, but the phone just doesn't make any sound?

 

[this_is_nascar]

No headphones are being used. Sliders show down/lowered when the condition occurs.

 

[B. Diddy]

How often does it happen? If it's pretty frequent, see if it also happens in Safe Mode: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127893/p/30,6720,10385

 

[this_is_nascar]

Maybe a couple times a week.

 

[B. Diddy]

Does it coincide with low battery?

 

[this_is_nascar]

I don't believe so.

 

[B. Diddy]

This can be a little tough to pinpoint, since it doesn't happen that often. It's probably some app she installed that's causing this, but the way to determine that is Safe Mode, which can be tedious if the problem doesn't happen frequently.

Try wiping the cache partition as well: https://www.hardreset.info/devices/motorola/motorola-moto-g6/recovery-mode/

 

[this_is_nascar]

Ok, thx.