Volume up not working

[arctic388]

my volume up will not work.

got phone - went to Verizon to get SIM and extended battery.

hooked phone to car charger

trying out phone and noticed volume down worked but volume up did not work.

pulled battery a couple times - no fix.

when i got home chatted with Samsung and they said pull battery - did that and volume up started working.
worked this morning at home. plugged into car charger on way to work and on way volume up will not work.

have done two battery pulls while phone is not plugged to charger and still no volume up from rocker. i can do it in setting and swipe it up but not on the rocker.

any ideas?

 

[arctic388]

i am working with the person i bought this from and they are sending a replacement.