- Feb 13, 2011
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So after working with several tech support agents yesterday they agreed to send me a Razr Maxx to replace my failed Nexus. Before anyone es whines and moans about me jumping ship or giving up just before an update, they need to understand that I have a disabled son at home and I need a phone that works. I don't really care if its just the radios or software that causes it not to work.
So anyway today from fed ex I get 2 boxes that both contain a refurbed Nexus. I called Verizon and got a old of tech support again and discussed the issue with the agent. Here's the problem, they have no record of the second nexus being shipped to me. I gave them tracking and order numbers and even the mid off of both phones and was told that they were both refurbed phones which I already knew and that both were free and clear in their system.
So what am I supposed to do with this other phone? My Razr Max will be here tomorrow which they are expecting my original Nexus back for, and I also have to ship the other Nexus back.
So anyway today from fed ex I get 2 boxes that both contain a refurbed Nexus. I called Verizon and got a old of tech support again and discussed the issue with the agent. Here's the problem, they have no record of the second nexus being shipped to me. I gave them tracking and order numbers and even the mid off of both phones and was told that they were both refurbed phones which I already knew and that both were free and clear in their system.
So what am I supposed to do with this other phone? My Razr Max will be here tomorrow which they are expecting my original Nexus back for, and I also have to ship the other Nexus back.