- Jun 17, 2013
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I have been a big promoter and advocate of the HTC One M8. I got it on launch day however noticed the following issues over the last week.
1. Top of the screen was not flush and you could see a thin line of white glue at the top
2. Speaker grills at top and bottom had some white glue in them. Some holes were punched through all the way with many on the right side not.
3. Loose volume rocker
4. Scratch on back camera lens. Always had the phone in a case and treated and handled it with a lot of care.
I called HTC to inquire on if the rocker should at all be loose. It felt firm when I first got it and they said the rocker should be firm and that it should not create any sort of rattle. I told them out of the 10 phones I have seen in various stores all but one were loose and rattled so I figured it was by design. They were firm in saying absolutely not. The overall customer service experience with them was horrible. First guy was brutal so I called back and the second wasn't any better. Needless to say I traded it to a friend for an iPhone 5s and will use that until I can have a good look at the Sony Z2.
Really wanted to love the phone but the build issues and really poor customer service held me from continuing to.
For those who have a solid build without issues, you have an amazing phone. Could be the phone of the year.
1. Top of the screen was not flush and you could see a thin line of white glue at the top
2. Speaker grills at top and bottom had some white glue in them. Some holes were punched through all the way with many on the right side not.
3. Loose volume rocker
4. Scratch on back camera lens. Always had the phone in a case and treated and handled it with a lot of care.
I called HTC to inquire on if the rocker should at all be loose. It felt firm when I first got it and they said the rocker should be firm and that it should not create any sort of rattle. I told them out of the 10 phones I have seen in various stores all but one were loose and rattled so I figured it was by design. They were firm in saying absolutely not. The overall customer service experience with them was horrible. First guy was brutal so I called back and the second wasn't any better. Needless to say I traded it to a friend for an iPhone 5s and will use that until I can have a good look at the Sony Z2.
Really wanted to love the phone but the build issues and really poor customer service held me from continuing to.
For those who have a solid build without issues, you have an amazing phone. Could be the phone of the year.