Warranty replacement questions

[splmonster]

Okay so how was everyone else's experience with this? I'm hoping they will let me keep my battery, since it has already been calibrated. I'm getting mine replaced for a dead pixel and dust under left screen. Will this one be new or refurb? What should I expect?

 

[splmonster]

Anyone?

 

[DocPeanut]

You should keep your battery, if it comes in the original evo box then its new, if its a plain brown box then its a refurbished unit

 

[S2K ON 2]

keep your battery. they even tell you to keep it.

as far as refurb... it has a good chance of being one. but at the same time, in my opinion, refurbs are just as good and just as bad as new ones.
i went through 8 blackberry curves with sprint in a year period. half refurb. half brand new.

when you ask for a replacement, you can ask for a brand new one. tell them you'll return it if it's not.

 

[Kenster]

Okay so how was everyone else's experience with this? I'm hoping they will let me keep my battery, since it has already been calibrated. I'm getting mine replaced for a dead pixel and dust under left screen. Will this one be new or refurb? What should I expect?

I just got mine replaced because the screen was separating at the bottom. I called the 13th and had my replacement the 14th. It is a refurb, but looks perfect. Screen looks brand new and not a scratch on the phone anywhere. They do tell you to keep your old battery. I am very satisfied with how fast it came.

 

[splmonster]

You get to keep SD card to correct?

 

[kd0axs]

I'm hoping they will let me keep my battery, since it has already been calibrated.

The battery doesn't get calibrated, the phone does. When you get your new phone, you will need to calibrate it even if you keep your old battery.