Weird notification behaviors with Samsung S7

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Android Central Question

1) This is a new to me, refurb Samsung Galaxy S7
2) I am quite familiar with Android (it's all my wife and I have ever had)
3) My wife has the same phone (also refurb) with none of these issues:

a) My phone always shows double the amount of new SMS, calls and voice mails. I get one text, the notification screen shows 2 and the little "Messages" icon badge shows 2. I get 2, it shows 4, etc.
b) My new texts do not show up in bold font for some reason. I realize new are always at the top but the bold just makes it easier to see what's going on. I have tried playing with the system font and size to no avail.
c) Several times a day I get my notification chime and there is nothing new - no calls, texts, VM's, nothing in the notification bar. Since the phone is new, I have very few apps on it yet and I have set only 5 apps to allow notifications.

Is this an android/app software issue or a bum phone? Any ideas on how to correct any of this?