We're leaving AT&T

[pseudoware]

LONGTIME customers. I was converted to AT&T from Cingular in the 90s. My wife is a former AT&T employee and has been a customer longer than me. Family of four, we're bailing on everything:

Wireless
Digital Life security
DirecTV
landline
U-Verse internet

My wife gets a 20% AT&T discount from her employer. This is how fed up we are with their dis-service. T-Mo is the first step, for wireless. We've got four unlocked devices, all off contract, and I did a week T-Mo trial - coverage is fine in our area.

Broadband will be the most challenging to replace. Comcast isn't available at our house, plus they suck in comparison. Gonna have to research small, regional providers.

Anyway, not really a question. It just feels good to rid ourselves of this scourge after all these years and hopefully inspire anyone else to do the same.

 

[Aquila]

Congratulations on breaking away!

 

[Laura Knotek]

Good luck with your new providers. What problems did you have with AT&T?

 

[Almeuit]

What problems did you have with AT&T?

This is my question as well. Just out of pure curiosity .

 

[Inders99]

Unfortunately, AT&T cares less.

Congrats on your new freedom. Good luck with the new service.

 

[pseudoware]

Thanks. It was more an accumulation of things over the years rather than one issue. And the customer dis-service - the worst.

The tipping point didn't come from anything wireless or broadband related. We bought Digital Life home security a year ago. The system malfunctioned a couple months ago, resulting in several false alarms. We basically stopped arming the system for a couple weeks because of this. Digital Life acknowledged the issue on their end and didn't charge us to send a tech out to fix it. But a couple of the alarms resulted in the cops getting dispatched to our house, and the city charged us two false alarm fees totaling $160. We were on a flight during one of those alarms. I filed a claim to get AT&T to reimburse us. After several weeks of getting jerked around, we were denied.

 

[Almeuit]

Thanks. It was more an accumulation of things over the years rather than one issue. And the customer dis-service - the worst.

The tipping point didn't come from anything wireless or broadband related. We bought Digital Life home security a year ago. The system malfunctioned a couple months ago, resulting in several false alarms. We basically stopped arming the system for a couple weeks because of this. Digital Life acknowledged the issue on their end and didn't charge us to send a tech out to fix it. But a couple of the alarms resulted in the cops getting dispatched to our house, and the city charged us two false alarm fees totaling $160. We were on a flight during one of those alarms. I filed a claim to get AT&T to reimburse us. After several weeks of getting jerked around, we were denied.

Wow...

 

[Laura Knotek]

That's awful. I hope you won't have those issues with your new providers.