What can I do to get tmobile to help me?

[dabu11et]

Was told by customer service that coverage is available, also checked the map at my area. I have no service anywhere at my home for at least 5 miles. Customer service keeps telling me that I should get coverage as that's what it shows on the map. They said they would do a signal boost which will take a couple days. I called back in 3 days and they told me that they are not able to do it and I won't get coverage until enough people call in to complain so my best bet is to keep calling and submitting tickets. Yes, the rep told me I should keep calling and complain until they do their jobs! And the coverage map still says I should get service. What can I do?

 

[Almeuit]

I would return your phone and cancel your service. You should have a 14 day return window.

 

[IAmSixNine]

Out of curiosity, what T-Mobile phone did you get?

 

[Nakrohtap]

Borrow a phone from your local store and try it at your house. Is this new service for you?

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