What happened to my ZTE phone after i got the 6.0.1 (Marshmallow) update?

[Android Central Question]

I've had this phone for about a year or a bit longer than a year, it was working perfectly before that. When I got the new Marshmallow update and it completely ruined it I can't open the app store or download anything without it crashing. My galley has also turned to black and not load every since and/or will crash immediately. I've looked everywhere and cant find an answer for this ANYWHERE. I really want my photos back and to be able to download from the app store. What can I do? I didnt back up my photos either (when I thought I did) is it hopeless? Please help!

 

[belodion]

Try a Cache Partition wipe, which does not affect your personal data. Tell us what effect that has.

 

[B. Diddy]

Welcome to Android Central! Which ZTE phone? Marshmallow is 3 full versions behind the current Pie, so it's puzzling how you could've just gotten this update now. Was it pushed over-the-air to your phone, or did you download it from some website and install it manually?

 

[Viinx]

It is a ZTE Grand X 4 phone and I got the update when my phone said it had a system update like usual. Nothing seemed out of the ordinary so I went ahead and updated it

 

[Viinx]

I tried this and it didn't change anything. My gallery still hasnt loaded and my play store still crashes

 

[mustang7757]

I tried this and it didn't change anything. My gallery still hasnt loaded and my play store still crashes

Sounds like the update didn't go well, have you considered factory reset?

 

[Viinx]

I have considered it, but the two reasons why i haven't yet is 1. I had forgotten my password and still cant figure it out and 2. I was hoping to find a way to save the photos.

 

[mustang7757]

I have considered it, but the two reasons why i haven't yet is 1. I had forgotten my password and still cant figure it out and 2. I was hoping to find a way to save the photos.

Understandable well maybe I can help.
Long press play store>app info tap>clear data if can ,cache then force stop.
Do same for gallery and let me know

 

[B. Diddy]

You forgot your Google password, or the phone's lockscreen password? If the latter, how are you actually using the phone -- isn't it asking you to unlock the screen?

 

[Viinx]

I forgot the phone lockscreen password. I'm using the phone by putting in my fingerprint . In order to factory reset it I have to know the phone lockscreen password

 

[Viinx]

I did all of this and no change. HOWEVER! I was able to back up my photos in Google photos and will update how that goes

 

[B. Diddy]

You might run into problems getting into your phone sooner rather than later, because most Android phones will ask you periodically for your backup password/PIN, even when the fingerprint sensor is working normally. It's a common security measure.

Not sure what else to suggest to you. I still think it's strange that you've had this phone for a year, and it only just got a system update to a version from 4 years ago.

 

[Viinx]

That's fine, thank you so much for your help and if I figure out anything else that may help someone else with this problem I'll update