What is modem crash mood

[Android Central Question]

my Phone ( Samsung J5, Andriod )
is crashing everyday now, giving me black screen with the following:

:: Ramdump Case :: [0xfc]
Subsystem Crashed: MODEM!

pm8841_rev :0x0

Wait...
Done!

Modem Crash
UPLOAD MODE

so what seems to be the problem, how can I fix it, as I depend on my mobile for most of my work.

Thks

 

[B. Diddy]

Welcome to Android Central! It sure sounds like a problem with either the firmware or hardware. Is it rooted, running a custom ROM? Does this also happen in Safe Mode? https://www.hardreset.info/devices/samsung/samsung-j500f-galaxy-j5/safe-mode/

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

Is that screen in recovery?