WhatsApp incoming call - screens remains off

rs76

New member
May 15, 2017
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When my phone is locked and screen is off and I receive a call on WhatsApp, a notification about the incoming call displays briefly, but the screen remains off. How can I make WhatsApp turn on the screen to show the incoming call screen ?

Phone: Samsung Galaxy S8 - Model SM-G950F
Android: 7.0
Samsung Experience version 8.1
WhatsApp Version 2.17.146

Always On Display is disabled. Having it on makes no difference.
I have tested the behaviour with Skype, Facebook - these apps do turn screen on for incoming call.

Checked on S8 of a colleague who experiences the same behaviour. I believe it's a WhatsApp issue and sent them an Email, but don't expect a response.