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When connecting headphones music is still playing through speakers


AC Question


Lately I have brought a new Sony Xperia z3 plus with that phone o got some Sony hi-res audio MDR-10RC headphones. When I connect those headphones to my phone the music is playing from the headphones as well as through the phone speakers. However when I connect normal cheap pair of headphones the music is only playing through them. What do I need to do to make the sound to only play through the headphones not the speakers as well?

the tall guy

Q&A Team
Sep 23, 2013
Hi, it sounds like the headphone jack isn't connecting properly with the phone. Try pushing it in all the way, even if you need to use a little force. If not then I would look at exchanging the headphones as you confirmed other headphones work so it isn't the phone.