A
Which device ,and how you doing this call?
We see when they respond.It sounds like the OP is using the Facebook Portal (Facebook's answer to the Google Home Hub and Echo Show).
OP, are you certain that you set up your Portal correctly? Have you gone over all of the steps in the manual? Do you have any other problems with wi-fi connections on your other devices at home? See this guide for some ideas: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html