Where did this screen come from???????

[pauljjr]

Just in the last couple of days, when I push the right side button to open my phone, I get this NEW screen which I have to 'swipe' to get to my standard screen which I have to 'swipe' to open my phone.
This new screen changes the box with different ads, etc. and the upper narrow box also changes with different news, events, etc.
SO.....where did this new screen come from and how do I get rid of it.
Please advise.....
Thank you for the time to reply.

 

[Javier P]

Those ads are caused by an app that you downloaded, most likely the same app(s) that created the 'hot apps' and 'cleaner' shortcuts on you home screen.

This guide can help you identify the culprit.

https://forums.androidcentral.com/showthread.php?t=901497

 

[pauljjr]

PROBLEM SOLVED

It was pretty rough going, but.....
Tried everything I could think of but the screen would not go away.
So, went to the local Verizon store and let one of the representatives work on it. As expected, an app was considered the culprit. After a while, the rep gave up and gave me a phone number for Tech Support.
Next, called and was really impressed with Kim, the Verizon rep. She asked a few questions and remotely connected to my phone. Key was going into Safe mode. The suspect screen did not appear......this verified that it was an app causing the problem.
Continuing, she gave me a list of apps that had recently updated. (About the time this occured)
I uninstalled one by one and found a radio app that caused the issue. I don't think that anyone was looking for this. Most concern was a cleaner or security app.....not radio!!!
Screen has been gone for a day and phone is back to normal.
Thanks for the response to my post and to Kim at Verizon.

 

[pauljjr]

PROBLEM SOLVED

It was pretty rough going, but.....
Tried everything I could think of but the screen would not go away.
So, went to the local Verizon store and let one of the representatives work on it. As expected, an app was considered the culprit. After a while, the rep gave up and gave me a phone number for Tech Support.
Next, called and was really impressed with Kim, the Verizon rep. She asked a few questions and remotely connected to my phone. Key was going into Safe mode. The suspect screen did not appear......this verified that it was an app causing the problem.
Continuing, she gave me a list of apps that had recently updated. (About the time this occured)
I uninstalled one by one and found a radio app that caused the issue. I don't think that anyone was looking for this. Most concern was a cleaner or security app.....not radio!!!
Screen has been gone for a day and phone is back to normal.
Thanks for the response to my post and to Kim at Verizon.

UPDATE!!!
Was looking at the screenshot of the Unwanted Screen and happened to scroll "up" to see the 'properties' of the screenshot.
In the text was the answer to the source of my problem.....the name of the App that was producing the screen was in the text.
So, I really didn't have to go through all of the time and effort to assess the source of my unwanted screen. It was right in front of me in the text of the properties of the screenshot.
I have attached a screenshot of the text of the unwanted screen which includes the culprit App.....Smart Radio FM!!!!!!!
My problem went away when I deleted this App.