Where is AT&T's Official Position?

[neutron]

A lot of us saw this story Friday. Some of us went to the AT&T store afterwards, and were perceived by Corporate store staff as worry warts or aliens having three heads.

Where can we find the official source for AT&T's replacement exchange? I want to get rid of this device and be done with the hype and potential risks (real or imagined).

AT&T will now let Note 7 owners return their replacement phone | Android Central

 

[Aquila]

This is what came to AC from an AT&T initiated conversation, "If a customer would like to exchange a replacement Note7 for a different device we will do so."

 

[nizmoz]

Just got back from AT&T and had ZERO issues. The lady was nice and knew about the issues of the replacements. She actually entered it all in the system and thought she had to get a code for the no restocking fee like she had to do for the last two days and this morning it automatically did it as it knew what phone. So AT&T did something over night to program the system for returns. My account is already reset and taxes were reimbursed to my checking account.

 

[Rukbat]

If you have a problem with your local store (not all of them are corporate stores - some are independent dealers), ask where the nearest Device Support Center is. That's in a corporate store, and they'll be aware of the situation.

 

[neutron]

I just got back from my corporate store. Only new info was that the N7's were not being exchanged. Options for us are very limited right now. The store manager was willing to let me swap phones with another like a G5. What I wanted to know was whether I could cancel my Next upgrade which I used to get my Note 7. Until a formal recall is announced for a second time, we won't be able to do much but wait. I want to cancel my Next upgrade since I am getting a Pixel XL.

 

[stuckingoo]

Bloomberg tweet:

@business: AT&T has stopped all sales of Samsung's Galaxy Note 7 over safety concerns http://bloom.bg/2dEmN1E https://twitter.com/business/status/785208531913965568/photo/1

 

[BlackZeppelin]

A lot of us saw this story Friday. Some of us went to the AT&T store afterwards, and were perceived by Corporate store staff as worry warts or aliens having three heads.

Where can we find the official source for AT&T's replacement exchange? I want to get rid of this device and be done with the hype and potential risks (real or imagined).

AT&T will now let Note 7 owners return their replacement phone | Android Central

Officially now at AT&T is that they will not exchange a Note 7 for another Note 7. You can exchange for any other phone including any other Samsung.

 

[stuckingoo]

It was just a few weeks ago I walked into a AT&T store and they said it was just a temporary delay. Shortly afterward I bought an iPhone 7 Plus. I didn't see anything else that interested me and I had my doubts about the 'when' this would all get sorted out.

 

[nizmoz]

Just found out from a friend who works for AT&T that they are recalling all Note 7s that weren't sold in stores, all display media, and anything that is related to a Note 7. AT&T is no longer selling the phone period.

 

[benjamminh]

If I had a Note 7 I'd trade it for an iPhone 7+ then sell that or get a Z Force if I'm on Verizon and/or a Pixel XL unless I wanted to save some money and get a Moto Z Play. V20 is a consideration if one wants to wait.

 

[BlackZeppelin]

If I had a Note 7 I'd trade it for an iPhone 7+ then sell that or get a Z Force if I'm on Verizon and/or a Pixel XL unless I wanted to save some money and get a Moto Z Play. V20 is a consideration if one wants to wait.

Speaking of Pixel, I am really annoyed over the failings of this phone. Google had an unforeseen opportunity to really capitalise on this and they have blown it. The design is outdated, the top and bottom bezels are ridiculously large and the phone is stupidly expensive considering its features compared to other phones. I am sure that the free unlimited photo storage is a part of its price.

 

[nizmoz]

Speaking of Pixel, I am really annoyed over the failings of this phone. Google had an unforeseen opportunity to really capitalise on this and they have blown it. The design is outdated, the top and bottom bezels are ridiculously large and the phone is stupidly expensive considering its features compared to other phones. I am sure that the free unlimited photo storage is a part of its price.

Yeah, no SDCARD, no wireless charging, and many other stuff. Pixel to me is behind the times.

 

[Lobwedgephil]

Will they do a refund instead of exchange?

 

[benjamminh]

Will they do a refund instead of exchange?

I'm sure if you need to push them, they'll do it.

 

[shaleem]

I went to AT&T yesterday and the rep looked at me like I had 3 heads ...LOL. I went back today and was able to exchange my Note 7 for the 7 Edge with no problem at all. In fact, the rep asked me who I spoke to yesterday and was a little aggravated that I was given incorrect info. She also told me that the Note 7 is no longer available from AT&T.

 

[BlackZeppelin]

Yeah, no SDCARD, no wireless charging, and many other stuff. Pixel to me is behind the times.

Just one thing I disagree with the common complaints of the Pixel and that is the SD card. You can't seriously expect a Google phone to have an SD card slot. Android is Google's own OS and apps were never intended to run on SD. Also, less and less apps are SD enabled. Furthermore, when Pixel gives you unlimited photo storage, why would you need an SD card?

 

[Dr Claw]

Just one thing I disagree with the common complaints of the Pixel and that is the SD card. You can't seriously expect a Google phone to have an SD card slot. Android is Google's own OS and apps were never intended to run on SD. Also, less and less apps are SD enabled. Furthermore, when Pixel gives you unlimited photo storage, why would you need an SD card?

Physical storage >>>>>>>>>>>>>>>> cloud storage.
Cloud storage is good for backing up, little else.

Google should have followed Apple (in something other than design/build) and brought out a 256GB phone.

 

[BlackZeppelin]

Physical storage >>>>>>>>>>>>>>>> cloud storage.
Cloud storage is good for backing up, little else.

Google should have followed Apple (in something other than design/build) and brought out a 256GB phone.

Google is not fond of SD cards, it is natural that Pixel would not have one. SD cards slow a phone down. Pixel is all about pure Android with best performance, not slowed down by bloat or anything else, including SD. Complaining about Pixel not having SD would be like complaining Apple does not have micro USC.

 

[zipro]

I went to AT&T yesterday and the rep looked at me like I had 3 heads ...LOL. I went back today and was able to exchange my Note 7 for the 7 Edge with no problem at all. In fact, the rep asked me who I spoke to yesterday and was a little aggravated that I was given incorrect info. She also told me that the Note 7 is no longer available from AT&T.

The problem being that if you google S7 EDGE burns, you'll likely come to the conclusion that the S7E burns / explodes just as frequently as the replacement Note7 - at this point, my best guess is that the S7 series, which has almost identical innards as the N7, suffers from the same design flaw. So far, the media has been going after the N7, but I wouldn't be the least bit surprised if the S7 series had to be recalled as well.

 

[BlackZeppelin]

The problem being that if you google S7 EDGE burns, you'll likely come to the conclusion that the S7E burns / explodes just as frequently as the replacement Note7 - at this point, my best guess is that the S7 series, which has almost identical innards as the N7, suffers from the same design flaw. So far, the media has been going after the N7, but I wouldn't be the least bit surprised if the S7 series had to be recalled as well.

That's the first I've heard that and I seriously doubt it. If the S7 was catching fire as much as the N7, it would have already had a recall.