I've lost so much confidence in everything Google says that I just canceled my Nexus 7 pre-order. I'll wait to see what competitors' Tegra 3 tablets are like.
Details:
- I pre-ordered Nexus 7 on July 7
- On July 13 my bank account was charged.
- Also on July 13 the Google wallet web site gave me a UPS tracking number, saying the details would be available from UPS in "up to 24 hours" (not "one or more business days," which possibly might have been true).
- As of July 15, UPS hasn't been given any info from Google. At first, they tried to blame it on UPS (Google customer service agent Natasha and supervisor Roma Reeves). I confirmed that UPS has still not received even my name and address from Google.
- Even though Google's web site says it won't charge bank accounts until it has actually shipped devices, it charged mine two days ago and hasn't shipped yet.
- Another Google customer service agent (Cameron) said I could guarantee a refund of the shipping fee (in addition to product cost & taxes) by refusing UPS delivery, if Google is unable to stop the shipment. Just FYI.
Google does a good job with search, but maybe that's about it. They tell their employees "don't be evil," but apparently they tolerate treating customers pretty badly. I won't be buying any devices from Google Play for quite a while.