Unable to access Profile in Samsung account on S6
Just purchased a new unlocked S6. I already had a Samsung account so went through the set up process on the phone and successfully set up the Samsung account on the phone using my Samsung account details. Able to go into Apps, Settings, Accounts, Samsung account and can see my email. The Samsung account syncs without problem and I can download apps through the Galaxy Apps site. Now the issue, using the phone whilst in the Samsung account I select Profile so I can check my profile details but when I enter my password and select confirm, the phone shows a green & blue wheel with the words "In Progress" then the screen momentarily goes blank and then the same blue wheel with the words "In Progress" reappears and stays on the screen and that is as far as it goes. The phone is trying to open the Profile page but just continues showing the blue wheel with the words "In Progress". I can log into my account through the account.samsung.com web site and enter the Profile through the website and I can use Find my mobile to connect to the phone and ring the phone so the phone is linked to the account. I have done a factory reset on the phone and the same issue remains. I have even set up a different Samsung account and the new account also has the same issue. I have cleared the cache and data on the phones Samsung account and tried to get into the Profile with the same issue. I asked a work colleague with a S6 to also log into his Profile via the phone and he had the same problem so it appears to be an issue with the Samsung app. Has anybody had the same issue and suggest a fix? I have logged it with Samsung tech support and they have never heard of the problem. I'm waiting for their response.
Thanks Michael
Just purchased a new unlocked S6. I already had a Samsung account so went through the set up process on the phone and successfully set up the Samsung account on the phone using my Samsung account details. Able to go into Apps, Settings, Accounts, Samsung account and can see my email. The Samsung account syncs without problem and I can download apps through the Galaxy Apps site. Now the issue, using the phone whilst in the Samsung account I select Profile so I can check my profile details but when I enter my password and select confirm, the phone shows a green & blue wheel with the words "In Progress" then the screen momentarily goes blank and then the same blue wheel with the words "In Progress" reappears and stays on the screen and that is as far as it goes. The phone is trying to open the Profile page but just continues showing the blue wheel with the words "In Progress". I can log into my account through the account.samsung.com web site and enter the Profile through the website and I can use Find my mobile to connect to the phone and ring the phone so the phone is linked to the account. I have done a factory reset on the phone and the same issue remains. I have even set up a different Samsung account and the new account also has the same issue. I have cleared the cache and data on the phones Samsung account and tried to get into the Profile with the same issue. I asked a work colleague with a S6 to also log into his Profile via the phone and he had the same problem so it appears to be an issue with the Samsung app. Has anybody had the same issue and suggest a fix? I have logged it with Samsung tech support and they have never heard of the problem. I'm waiting for their response.
Thanks Michael
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