Why am I unable to listen to any sample songs in the Google play?

[Starlight86]

Google play store unable to listen to any song samples

Before buying a song or album I used to be able to press the play button and hear a piece of the song.
But now for any song I press the play button next to it just skips all of them. .. it'll do the loading symbol then stop without playing.
Is there a way I can fix this?

 

[cj2566]

Re: Google play store unable to listen to any song samples

Before buying a song or album I used to be able to press the play button and hear a piece of the song.
But now for any song I press the play button next to it just skips all of them. .. it'll do the loading symbol then stop without playing.
Is there a way I can fix this?

Try clearing cache and defaults in app settings.

 

[Jaime Torres2]

Re: Google play store unable to listen to any song samples

Try clearing cache and defaults in app settings.

 

[Jaime Torres2]

I have the same issue with 2 phones. How did you fix it? Clearing defaults had no effect.

 

[cj2566]

I have the same issue with 2 phones. How did you fix it? Clearing defaults had no effect.

You may have to boot into recovery and clear cache and dalvic. Make sure your Google Play Services is also up to date.

 

[petersull]

You may have to boot into recovery and clear cache and dalvic. Make sure your Google Play Services is also up to date.

Could you please explain how would I go about doing all of the above.

 

[cj2566]

Could you please explain how would I go about doing all of the above.

First, turn your phone off. Now, press and hold the Volume Up, Power and Home buttons until you see the Samsung screen. Release the Power button but continue to press Home and Volume Up until you are brought to the stock recovery mode. Then use the vol keys to navigate up and down to find WIPE CACHE PARTITION.
Reboot and you're done. If this fails, remove the apps and re-download them.

 

[petersull]

Thanks for that. I didn't mention that I'm using a Galaxy Note 4. Would the same method apply? Wipe cache partition sounds a bit drastic to someone like me with no idea can I possibly do any harm or lose stuff I need doing this?

 

[cj2566]

Thanks for that. I didn't mention that I'm using a Galaxy Note 4. Would the same method apply? Wipe cache partition sounds a bit drastic to someone like me with no idea can I possibly do any harm or lose stuff I need doing this?

Same method applies. As long as you don't select wipe data, you'll be fine.
Maybe start with deleting the app first, then try that if it's unsuccessful.