Why am I unable to put files on my phone?

[AC Question]

Can't put files on my phone

After this new system update, when I go to plug my phone into my computer I can't view the files on my phone or even put anything on. It's just a blank window with nothing when I go to click on it.

 

[VigneshB]

Re: Can't put files on my phone

I assume your phone got updated to Marshmallow.
In Marshmallow, USB connection defaults to charging. You would need to change to File Transfer manually.

 

[blehhhhhh]

Re: Can't put files on my phone

I assume your phone got updated to Marshmallow.
In Marshmallow, USB connection defaults to charging. You would need to change to File Transfer manually.

That's what I always used to do. Still doesn't work.

 

[VigneshB]

Re: Can't put files on my phone

What device are you on? Tried reinstalling the drivers on your PC?
Does ADB work (if it is setup)?