why am i unable to turn my phone OFF private?

[Android Central Question]

Hi all,

So I have the Samsun Galaxy S9 Plus. When I call people my number shows up as "Unknown Called ID". I have followed the prompts that would usually work to change the settings to "show my called ID", however when I am prompted to chose > "More Settings", the option simply does not exist.

Leaving me with no obvious option to change the setting on my phone. I've looked everywhere for a solution and it doesn't seem anyone else has had this issue?

Please help!

 

[B. Diddy]

Welcome to Android Central! Have you asked your carrier about this? Maybe there's something on their side that they can do.