Why are my calls dropping from 4g to 1x no bars?

destinyn95

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Feb 29, 2016
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call dropping from 4g to 1x no bars

I have a straight talk Verizon towers Galaxy s6 edge plus and it says I have 4g full signal but as soon as I make a call it completely drops :( I have talked to over 15 customer service reps and not one has helped or figured out why this is happening. can someone please help :(
 

belodion

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Jun 10, 2014
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Re: call dropping from 4g to 1x no bars

Welcome to the forums. :)

Did they suggest a faulty radio?
 

sydneycooper1979

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Jan 17, 2012
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Re: call dropping from 4g to 1x no bars

Do the phone calls still work? Your device may not be Voice over LTE compatible. What kind of device do you have?
 

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