Why aren't my contact groups showing?

Wendy Stamp

New member
Dec 10, 2014
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Contact Groups not showing

I recently decided to clean up my contact list and realized that there was no group list. I created a new list and added 4 of my contacts. The group name is showing up under their individual contact name but when I select someone else and try to link them to that group, the group name doesn't show up anywhere.

The preset groups aren't even showing up. Has anyone had this issue? How did you solve it? I chatted with an ATT rep and they were stumped and suggested I back everything up and do a factory reset.

Any suggestions?