Why can I see the contact name on my phone when they call only the number!?

[Android Central Question]

I have a Samsung Galaxy Note 9 and I tried everything!! But still when I call someone or they call me only the NUMBER shoes NOT they name! **** is frustrating! And I just got thjs phone JANUARAY of this year! Might just go to AT&T and get a new phone cause NO ONE seems to help!!

 

[mustang7757]

I have a Samsung Galaxy Note 9 and I tried everything!! But still when I call someone or they call me only the NUMBER shoes NOT they name! **** is frustrating! And I just got thjs phone JANUARAY of this year! Might just go to AT&T and get a new phone cause NO ONE seems to help!!

Here's a link , Att user with the issue

https://forums.androidcentral.com/showthread.php?t=956593