Why can't anybody hear me when I am talking on the phone?

[Stephanie Estes]

After the update to video calling, no one can hear me on my S5. I have done a factory reset, but the problem persists. I have to use my ear buds with a mic, then it's crystal clear. No dirt in the mic opening. Happening to DH phone as well. Not happy with this new service. I don't plan on making video calls. Please help.

 

[srkmagnus]

After the update to video calling, no one can hear me on my S5. I have done a factory reset, but the problem persists. I have to use my ear buds with a mic, then it's crystal clear. No dirt in the mic opening. Happening to DH phone as well. Not happy with this new service. I don't plan on making video calls. Please help.

Check to make sure you have not accidentally muted the call. If you don't plan on making video calls then perhaps try using an alternative app/service.