Why can't I access the Google Playstore?

[AC Question]

can't access google playstore...

I can't access Google play store on my HTC desire 820. It says ' error retrieving information. (DF - DFERH - 01)'. Sometimes I can update but can't access play store Home and play store market.
I did everything like went to setting-app-play store and cleared clache and cleared data. Also cleared clached n data from Google play service and google service framework and it doesn't work. Please help!

 

[lemonsarenice]

Re: can't access google playstore...

i hate HTC desire 820! it is the worst phone which I had! the reinsertion is simpler than it at once, but it not on long is enough =(