Why can't I access the Play Store on my Samsung S4 phone?

[AC Question]

cannot access play store on my samsung S4 phone

My play store will not open

 

[B. Diddy]

Re: cannot access play store on my samsung S4 phone

Welcome to Android Central! Does this happen on both wi-fi and mobile data?

Go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.

If that doesn't work, then go to Settings>Accounts, remove your Google account completely, then add it back.