Why cant i answer incoming calls

[Android Central Question]

I have a zte a7 prime and when I get an incoming call it rings but nothing appears or pops up to let me answer the phone. I can still make calls but not answer them. If the screen is off it rings and I can unlock it since it doesn't go e me an option to answer but still nothing, if the screen is unlocked nothing appears and I can't answer even when I open the phone app

 

[mustang7757]

You using the stock phone app? Try clearing data then force stop it. If still issue go into safe mode if it's still happening.

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Are you certain someone's actually trying to call you, and it isn't the ringtone going off for some other reason?

Here are the steps for Safe Mode: https://www.androidsettings.net/zte-blade-a7-prime-safe-mode/