Why can't I answer my phone when it rings?

Laura Knotek

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Jan 8, 2011
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Re: Why cant I answer my phone when it rings

Hi there,

Which phone do you have?

Do you have a screen protector on it? Could the screen protector be blocking the proximity sensor?

If you don't have a screen protector, have you checked to see if the area where the proximity sensor is located is dirty? Does cleaning the screen help?
 

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