Why can't I download Lollipop for my Turbo?

[AC Question]

why cant i download lollipop for turbo

I have tried 6 times plus took my turbo in to the vzw store and they still cant tell me why my turbo cant download lollipop

 

[Ian Morgan2]

Re: why cant i download lollipop for turbo

Have you made sure the phone is fully charged/ charging at the time you try to download ?

 

[Rukbat]

Re: why cant i download lollipop for turbo

Bring it back to Verizon and ask them to elevate the problem to level 2 support. If level 2 support can't help, ask for the level 2 support supervisor. If you don't get anywhere with her/him (make sure to get a name), call the retention department and ask what they can do for you, since evidently their tech support people aren't capable of figuring out a simple solution. (What you'd be angling for there - but don't be the one to bring it up, let them - is a replacement phone, out of store stock while you wait, since they've wasted enough of your time.)