Why can't I download pic and videos from my Samsung Galaxy S4 to my Mac?

[AC Question]

can't download pic and videos from my samsung galaxy s4 to my mac

it keeps telling me to restart device. it won't transfer anything over

 

[spagman]

Re: can't download pic and videos from my samsung galaxy s4 to my mac

Enable "usb debugging" on the phone and then try again.

Sent from my SAMSUNG-SGH-I317