Why can't I get all videos to open/play?

M Hop

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Nov 26, 2014
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Samsung S4: I recently took some videos at a concert and only a few open/play. The ones that won't open are a grey screen with a lightning bolt thingy. When I touch it "Sorry, this video cannot be played" pops up. What is going on with this?
 

Rukbat

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Feb 12, 2012
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If you took the video with the phone, it's likely that the file got corrupted. That could be due to a number of things, but I'd make a wild guess that you saved the videos to the SD card, and it's not a top of the line card.
 

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