Why can't I get the update on my Galaxy S5 because it has been modified in an unauthorized way?

A

AC Question

Cannot update Galaxy S5 because it has been modified in an unauthorized way! HELP!

I have tried un-mounting the SD card and restarting, deleting the cache in recovery mode and even a hard reset but it still says my phone is custom status. I have not rooted my phone and until now i have had no problem installing updates.
 

Rukbat

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Feb 12, 2012
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Re: Cannot update Galaxy S5 because it has been modified in an unauthorized way! HELP!

Bring it to your carrier. Explain that you didn't do anything to the phone. (If you get lucky, they'll believe you and flash a stock ROM.)

Make sure you back everything up first - see Backing up an Android Device.