Why can't I go to the lock screen?

[AC Question]

My lock screen is literally just gone. I looked into it and somehow I turned my lock screen mode off but I have no clue how to turn it back on. My notifications are all messed up, my quick setting panel is gone, and I don't have a lock screen so anyone can just pick up my phone and boom it's already on

 

[Javier P]

What phone and Android version do you have? Does the problem persist after a reboot? Can you remember what you were doing right before this problem started?

 

[sundaymiriya]

I have a Motorola G3 Marshmallow and when I started noticing it was after I was uploading images from my gallery to google photos I don't know how that would have done anything but :/ I had filmed a video on my phone too but again, nothing I would think that would make it freak out like that. And yes I tried restarting my phone and nothing changed

 

[Javier P]

Thanks for registering and welcome as a new member!

I've read a few reports about problems with the quick settings. You could try this. Go to settings - users - switch to guest and back to owner. See if it makes a difference.

What do you have under settings - security - screen lock?

 

[sundaymiriya]

It didn't seem to change anything and I have a pin

 

[sundaymiriya]

Anyone?

 

[Javier P]

You could try a couple of things.

- Boot your phone in safe mode to see if there's a conflict with a third party app that you downloaded.

- Wipe the cache partition on recovery.

If nothing works maybe you should consider a factory reset.

I'll contact the moderators and see if they can move this thread to the Moto G 2015 forum to get more ideas from other owners.

 

[sundaymiriya]

I rebooted it in safe mode and it's the exact same but because it's in safe mode I can't get to most of my apps.
I would factory reset it but when I go to my backup and reset area in my settings the option is grayed out?

 

[Javier P]

That's weird. You could try a factory reset from recovery.

 

[sundaymiriya]

Had to do the factory update, but it's all good now!! Thank you so much, I'm still not exactly sure what happened but it's all good so

 

[Javier P]

Glad you managed to fix it! Just for future reference, which method did you use?

 

[sundaymiriya]

The manual factory reset! But it had an option to keep all my apps and such and so that was really nice!