Why can't I hear a ringtone when I ring out on my Samsung S5?

[AC Question]

why can't I hear a ringtone w2hen I ring out on my Samsung S5

the person I am ring can hear me but I can't hear them

 

[the tall guy]

Re: why can't I hear a ringtone w2hen I ring out on my Samsung S5

Hi,

Apologise but I don't really understand the question - you mention "ringtone" in the subject of the query, but then talk about not hearing them on the phone?

If you are referring to hearing someone on the phone, make sure your device volume for "in call" is turned up.