Why can't I press 1 or any other number?

[AC Question]

Can't press 1 or any other number

I have a Verizon S6 on T Mobile, everything works fine except when I am calling a company that uses number prompts to direct your call (press 1 for this or 2 for that) it doesn't recognize that I have pressed a number. Is there a setting or something that I can adjust or is it a glitch with my verizon phone on TMO?

 

[justnivek]

omg I had this same exact problem and it ate me alive (I live in a gated community and need to press 9 to open my gate)

Open the phone app and click "More" to open the apps settings page.

I forgot what it's called exactly cause I don't have that phone anymore but I'm pretty sure you need to look for an option and change a short beep to a long beep something like that. Let me know if you find it, if not I'll try to find the exact setting