Why can't I reactivate my galaxy 3?

[Android Central Question]

I received this phone from my daughter, it is her old phone. I had no problems activating it previously, but since I let my service lapse, Now I am unable to reactivate it. I am using same carrier as before, but no luck getting help from them. I made sure activation lock is off, no luck. I next did reset, still no luck. Any suggestions?

 

[Rukbat]

1. Make sure that she removed her Google account from it.

2. Please join the Android Central community so we can keep the conversation in one place. (You can't post to this thread as an unregistered user, so you have to start a new thread for each answer, and no one is going to hunt for your previous answers to understand what you're talking about.)

3. Let us know which "Galaxy 3" you have - by model number ("Galaxy 3" could refer to the Galaxy Tab 3, Galaxy S3, and there are a few different models of each) - and the carrier.

4. Have you brought the phone into your carrier and asked them to please activate it?