Why can't I set a new default dialer anymore?

[equazcion]

Can't set a new default dialer anymore

I have a Samsung Galaxy S5 from Verizon (Lollipop). I was able to use alternate dialers up until recently, when I activated Verizon's new "Advanced Calling 1.0" feature.

Advanced Calling is Verizon's name for VoLTE (voice-over-LTE), which is supposed to provide clearer calls by using data for calls. They're rolling this out slowly and you have to opt-in, then reboot your phone.

Ever since I activated this, my phone seems to force me to use the original dialer. I think this is because the Advanced Calling feature won't work with other dialers.

Once I learned this, I deactivated Advanced Calling. It only works if both phones have it anyway, and since almost no one has this yet, and I would rather use my own dialer, it wasn't worth the trouble.

However, even after deactivating Advanced Calling, my phone still won't let me choose a different dialer. I've rebooted and cleared all defaults, but my phone still won't even pop up the default chooser screen for calls. I can start another dialer manually, but after dialing or touching a contact name, the original prop dialer then opens to complete the call.

Assuming you've actually read this far, any ideas one what I can do to fix this?

 

[Mr. Toad]

Re: Can't set a new default dialer anymore

I have a Note 4, so I can't duplicate the problem. Sounds like you tried the main things. The only thing I can think of is a Factory Reset.

 

[CharlesH]

Re: Can't set a new default dialer anymore

If you turn on Advanced calling, all calls use VoLTE. What requires another compatible phone is HD calling. All HD calls use VoLTE, but not all VoLTE calls are HD. If you call a landline, VoLTE will use an encoding that is better than CDMA, but not as good as HD. If the other phone is using CDMA, then the call will use the standard CDMA encoding. The call will simply use the lesser quality of the two ends.