Why can't my cars bluetooth download my contacts from XCover 4?

[Android Central Question]

I have just been given a new work phone Galaxy XCover 4 and my car (2018 VW Passat) won't download my contacts but my last work phone an Android HTC did this no problem. My contacts are stored on a Microsoft exchange account.

 

[methodman89]

Your car is looking for the contacts in the phone, not a windows location.