Why can't my Galaxy S4 zoom take pictures during a phone call?

[AC Question]

Galaxy S4 zoom, can not taking pictures during a phone call

When I try to start the camera during a phone call I get the message "unable to open camera during call". I have read the specifications online and it clearly says that in call photos are obtainable. Please, is this a setting?

 

[srkmagnus]

Re: Galaxy S4 zoom, can not taking pictures during a phone call

When I try to start the camera during a phone call I get the message "unable to open camera during call". I have read the specifications online and it clearly says that in call photos are obtainable. Please, is this a setting?

Yes, you can take a picture using the in-call sharing feature. While on a call use the Zoom ring to bring up the on-screen settings and select "auto" to take an image then select the gallery and choose the image to share.

Hopefully that helps... Let us know if you have any other questions.

 

[Lori Lou]

Re: Galaxy S4 zoom, can not taking pictures during a phone call

I have tried this and I still get the same message. I either have a faulty phone or there is a setting to turn on/off. I may be returning the phone if I can not get this issue resolved.