Why can't my Moto X (2013) update to Lollipop?

[AC Question]

why my moto x (2013) can't update lollipop?

I try to update lollipop 7 times, but the update is always error. is it something wrong with my phone?

 

[Javier P]

Re: why my moto x (2013) can't update lollipop?

Which error message do you get? Do you have enough free storage in your phone?