Why data service is not working on my smartphone?

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AC Question

Hi,
I get no internet on my Xiaomi Mi4i when I use data service. Neither while using web browser nor while using any other app. But when I turn my phone into a hotspot, I get internet on the connected device (my laptop). That is, the same web page that is not opening on my phone opens up on the laptop.

I called my service provider (Airtel) Customer Service. They asked me to swap the SIMs. That worked for some time. But is not working now.

Will be grateful for your help
 
I'm curious if there is a hardware issue. Have you called Xiaomi about it?
 

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